Building a Human-Centered Managed Repair Experience
One aspect that may get lost during a property loss claim is that the policyholder is enduring an emotional experience that needs attention beyond guiding them through a claims process. […]
Business Interruption From a Cyber Attack
Join Steve Rosenthal as he examines the vulnerabilities, coverage options, and issues surrounding cyber attacks and their impact on business insureds and third parties in ‘Business Interruption From a Cyber […]
Death of an Air Conditioner: Compressor Failures Uncovered
Join Curtis VanNess as he takes a posthumous look at the electrical and mechanical failures that can befall an HVAC system in ‘Death of an Air Conditioner: Compressor Failures Uncovered’.
Metrics and Measures and Subrogation, Oh My!
Join Alison Sammartano on the yellow brick road to subrogation recovery as she questions the push toward faster settlement times without adequate preparation for subrogation in ‘Metrics and Measures and […]
Pitching in an Elevator
Join Mike Brode as he packs in tips, tricks, and tons of examples into a fast-paced presentation on addressing ‘oh no’ moments, encapsulating ideas into an effective elevator pitch, and […]
Ice Dams: Loss Leader or Opportunity?
Ice dams can transform a few inches of ice into a sprawling, high-cost claim. Join Daniel Thall as he explores what causes ice dams and potential solutions. Daniel Thall’s proactive […]
Preparing Today for Tomorrow’s Workforce
Join Jessica Gaudio as she explores how to correct misconceptions about the insurance industry, what buzzwords to use in your job posting, and what Millennials value in a job in […]
Keeping Good People: Staffing Engagement, Retention, Celebration
Join Jason Coleman as he carefully crafts a foundation of interpersonal skills that helps build strong employee relationships and solid organizational success in ‘Keeping Good People: Staffing Engagement, Retention, Celebration’.
Safety Considerations at a Claim Site
Join Louis Collisson, who has survived unsecured ladders, steep roofs, falling drywall, and even wildlife, as he shares his tips for staying vigilant for safety risks on claim sites in […]