How Empathy Can Help Resolve Claim Conflicts
What if I could provide you with a new tool to help you resolve conflicts? Empathy is integral to being an effective insurance professional, especially a claims professional. Author: Gregg […]
Net Promoter Score: The Storm on the Horizon for the Claims Community
Join Curtis VanNess as he takes a posthumous look at the electrical and mechanical failures that can befall on HVAC system in ‘Death of an Air Conditioner: Compressor Failures Uncovered’.
Give Your Best To Restore
How are you treating your customers? This engaging talk is a must-watch for any adjuster who wants to be inspired. Charleen Hoskins, President & CEO, TPAS, LLC
How Claim Litigation Management Is A Lot Like Youth Basketball
How is coaching a youth basketball team similar to managing claim litigation? Join attorney Richard Woolf as he draws upon his experience on the court as a youth basketball coach […]
Closing Doors to Open Opportunities
I had this idea after talking with a 20+ year carrier employee who was impacted by a restructure and opted to take the severance offer. When we finished our conversation, […]
Rebuilding a Zoo: Southern Alberta 2013 Flood (Delete)
Join Dianna Adams as she explores the six C’s of successful claims handling as exemplified by a flood that swept through The Calgary Zoo in ‘Rebuilding a Zoo: Southern Alberta […]
Electronic Discovery: BE PREPARED from Day 1
Join Diane Barnes-Reynolds as she carefully constructs the importance of organization and detailed claim file notes. Diane’s insights will inspire you to discover the missing pieces to your claims puzzle, […]
The Job That Ate My Brain: An Adjuster’s Take on Stress and Burnout
Are you feeling stressed at home or work? Do you want to create more balance in your life? Join Tim Pena as he provides practical steps for minimizing stress in […]
Building a Human-Centered Managed Repair Experience
One aspect that may get lost during a property loss claim is that the policyholder is enduring an emotional experience that needs attention beyond guiding them through a claims process. […]
Incorporating Technology to Inspect, Document, & Instantly Report on a Site
Artificial intelligence, virtual inspections, and instant onsite reporting may seem like things of the future, but they are closer to claims handling than ever. Join Adrian Frank and Brett Goldberg […]