PLRB AICC Files

Podcast

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Does a Windstorm Deductible Apply to My Spoiled Cheesecakes?

A Flipped Van, a Plumber on Shrooms, and the BOP Policy

The Appraisal Process – Is it Still Useful to Resolve Disputed Claims?

Invoking “Our Option” – Increased Use of Preferred Contractor Networks

The PLRB Insurance Services Expo & You

It’s Getting Smokey in Here

Singer Sings Against Assailant to Get a Defense

Shooter Shatters Funeral Reception

Here Comes Fair Rental Value in the Backstretch

A Bank Robber Fried My Toaster

You Can Take the CL Out of the CGL...

What to Expect at the Claims Conference

Installation Floaters? I Still Don’t Own a Boat!

Inland Marine? I Don’t Even Own a Boat!

There's a Gap in My Roof!

Will Insurance Pay for the Minibar?

Getting Mileage Out of That (Insurance Claim)

Anti-Concurrent Air Conditioning?

A Bouncer Tossed Me From a Speakeasy

Fighting Fry Cooks Take It Outside

Slip and Fall Slipped Insured’s Mind

A Storm Spoiled My Fish

Cyclones & A Bowl of Spaghetti (Models)

Bumping Brewery Bollards

The Stairs Made Me Trip and Fall!

Join Us at the 2024 Large Loss Conference

I Burned Tomatoes So I Need a New Deck

That Damage is Just Cosmetic!

The Cursed Couch: Loading & Unloading

But That Roof was So Old

Even Underwriters Make Mistakes

A Friendly Fire?

The Extra Diligent Homeowner

Engagement Ring Mishap

That's a Big Water Bill

A Not-So-Routine Oil Change

The New PLRB.org

How to DECIDE to Handle a Claim

What's Your Personal Elevator Pitch?

Surface Water on a Roof? It’s Those Kids Again!

Who's Been Living in My House?

Game Show Time! What Kind of Vehicle Is It?

Dressing Room Distress

Don't Click Those Links

There's Blood Everywhere...

Oh No, There's Asbestos

My Tenants Trashed My House

DIYer Did Their Own Repairs

Is an Apple Watch a Watch? Is a Drone an Aircraft?

My Pot Caught Fire (Before I Wanted It To)

Help! They Stole My Facebook Followers!

Detached Garage Converted to AirBNB

I Crashed My Bike Into a Tree

The New Cabinet Doesn’t Match

There’s Honey in the Walls

Help! All My Apes are Gone

My Son Set Off Fireworks in My House

My Grandparents Paid a Phone Scammer

Aggressive Contractors Target Your Insured

Wildfire Smoke Never Went Away

The Next COVID Shutters Your Insured’s Business

Terrorist Attack Damages Insured Business

Introducing What’s the Scenario? with PLRB

The Coverage Contrarian: Engine Servicing & Workmanship

Technology and Claims Leadership

Getting Down to Business on Business Income Losses

Content Claim Inventories Using The Modern Approach

Coverage Contrarian: The Expected or Intended Injury Exclusion

The Future of Claims and Technology

InsurTech & Contractor Relations

Food Safety: It’s Not Always a Gut Feeling

Skyrocket Your Leadership Potential by Unlocking a Growth Mindset

Hail Dents to Metal Roofs: Covered Damage or Not?

Freeze Claims: Damage Assessment and Claims Handling

Coverage for Freeze Claims and Winter Storms with PLRB's Tim Havlir

Preparing for Hurricane Season with Tim Molony

An Interview with PLRB President Tom Mallin

Growth Mindset: The Extraordinary Power of Leader Humility

We’re All Rookies: Leading, Learning & Growth Mindset

Subrogating a Weather Claim

Insurance Education and Designations

Webinar Follow Up: Commercial Roofing Investigation, Damages & Repairs

Burning Through a Cannabis Business Interruption Claim

Forensic Investigations: Trends & Trapdoors for Claims

Webinar Follow Up: High Exposure Commercial Liability Claims

Business Interruption From a Cyber Attack

PLRB's Outstanding Claims Professional Awards 2021: Javier Matus

Preparing Today for Tomorrow's Workforce

Electronic Discovery: BE PREPARED from Day 1

The Coverage Contrarian: E-Bike Coverage Under a Homeowners Policy

Managing Millennials: Get Woke & Be Chill

After the Alarm: Managing Expensive Art and Heirloom Claims During Catastrophe Situations

Making Judicial Sense of Property Coverage: A Webinar Follow-Up

Identify, Develop and Inspire Your Future Claims Supervisors

How Claim Litigation Management Is a Lot Like Youth Basketball

The Hail Lawsuit Frenzy: From the Trenches

The Essential Non-Party Witness

Eliminating Subrogation Waivers

Webinar Follow Up: Historic Home Water Loss

The COVID-19 Paycheck Protection Program (PPP) & its Impact on Business Income Losses

Embracing a Digital Transformation

The Fundamentals of the Businessowners Policy

COVID-19, Business Income, and the Oral Surgeons Case

Biohazard Claims

Examinations Under Oath: The Forgotten Tool

Adjuster Efficiencies: Tap That App

Giving Testimony for Adjusters

Innocent Co-Insured Issues

CGL Coverage for Employment Practices Liability

Challenging Your Limits

Wrongful Death: Building a Foundation for Settlement or Trial

W.T.F. (Welcome to Florida)

Texas Weather Claims: An Update from the Trenches

Medicare Set-Asides in Auto, Liability, and No-Fault Claims

Artificial Intelligence: Redefining Workflows

e-Scooter Turmoil: Are You Covered?

Metrics and Measures and Subrogation, Oh My!

Medicare Conditional Payments in Auto, Liability, and No-Fault Claims

Reconciling Differences Between Claims & Restoration

Exploring InsureTech and the Claims Conference with FNO: InsureTech

Diversity in Claims

Industrial Hemp: Underwriting & Coverage Principles

Two Interesting 2019 Cases with Timely Notice

Engaging Remote Employees

Improving the Customer Experience

Subrogation of Catastrophe & Weather-Related Claims

Managing the Stress Associated with the Coronavirus

Insurance Implications of the Coronavirus

Medicare/Medicaid & Mandatory Reporting

Insurance After the New York Child Victims Act

Introducing PLRB on Demand

Curriculum

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Onboarding: Homeowners Liability Claims

Onboarding: Third-Party GL & PD Claims

Insurance 101 & Underwriting

Commercial Property Addendum

Manager Boot Camp

Introductory Curriculum

Estimating Building Damage

Auto Claims Handling Issues

Investigating Auto Accidents

Autonomous Cars, e-Bikes & e-Scooters

Advanced Business Income Topics

Extra Expense Coverage

Introduction to Business Income Claims

Business Income Claims & the COVID-19 Pandemic

Earthquake Claims

Handling Large Losses

Complex CAT Isssues

Casualty Negotiation, Mediation & Settlement

Advanced Casualty Topics

Property Insurance Appraisal

Property Negotiation, Mediation & Settlement

Litigation Strategies & Management

Claims Handling Strategies

Developing a Talent for Leadership

New Challenges in Leadership

Trends & Technology in Leadership

Trent Stoker on Growth Mindset in the Insurance Industry

Building Writing Skills for Insurance Professionals

Building Communication Skills for Claims Professionals

Building Writing Skills: Advanced Issues

Developing Productive Relationships: Contractors

Developing Productive Relationships: Customers

Developing Productive Relationships: Public Adjusters

Medicare & Medicaid Issues

Hoarders: Insureds with Hoarding Disorder

Contents Claims Inventories

Fine Art & Heirloom Claims

Causation in the Coverage Context

Commercial Policies

Coverage Analysis

Definitions

Duty to Defend

Endorsements

Exclusions

Policy Conditions

Trends in Property Coverage

The Coverage Contrarian

The Impact of the COVID-19 Pandemic on Claims

Stress, Burnout & Finding a Balance

Property Coverage & the COVID-19 Pandemic

Financial Impacts of Cyber Claims

Cyber Claims & Ransomware

Diversity in the Insurance Industry

Intercultural Competence & Gender Roles

Ethics & the Insurance Industry

Adjusting in Good Faith

Understanding Fire Loss

Get Your Ethics Credit

Wildfires

Post-Fire Restoration

Your Career in Claims

Building Your Network

Giving Testimony as an Adjuster

Productivity & Rodney Patterson on Guarding Your Gates

Investigating a Claim, Generally

Safety in the Field

Technology for the Claims Professional

Alcohol-Related Claims

Building Components

Chimney Issues

Residential Basement Issues

Residential Electrical Systems

HVAC: Air Conditioning

HVAC: Damage Evaluation

Arson Claims & Financial Fraud

Arson Investigation

Social Media & Privacy Claims

Wrongful Death Claims

Investigating Fraud Generally

Evaluating & Handling Bodily Injury Claims

Understanding Bodily Injury Claims

PTSD: Post-Traumatic Stress Disorder

Construction Defect Claims & Other Construction Issues

Criminal Acts Liability

Food Safety & Spoilage

Marijuana, Cannabis, Hemp & Drugs

Using Technology to Investigate Claims

Farm Losses

Climate Change & the Insurance Industry

Post-Meltdown Prop. Ins. Claims by Financial Institutions

Jewelry Losses

Flooring Restoration

Learning Path

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Faulty Workmanship & CGL’s j5 / j6 Exclusions

The CGL Impaired Property Exclusion

Are Tear-Outs Covered?

When an Insured's Work is Incorporated into Real Property, Which Losses are Covered?

What Part is "That Particular Part" in the CGL j.(5) and j.(6) Exclusions?

Understanding the Care, Custody, or Control Exclusion

Identifying & Recognizing Red Flags of Fraud Events

Is Defective Work Property Damage?

Evaluating Lightning Damage to Appliances and Electronic Equipment

Insurance Terms & Definitions

First-Party Coverage Verification

A Simple Approach to Coverage Decisions

Cause of Loss

The Big AHA: The Ten Trends Transforming The World of Tomorrow, Today

Property Coverage Fundamentals Follow-Up

CAT Deployment & Stress

Business Income Fundamentals

Business Income Final Examination

Snow Guards: Preparing Slate, Tile, or Metal Roofs for Winter, with The Durable Slate Company

How to Help a Hoarder, with Rainbow International Restoration

What Are Straight Line Winds? with Rainbow International Restoration

Fire Damage to Art and Heirlooms: Before and After

Physical Damage to Works of Art: Before and After

Pre-Loss Conditions of Art and Heirlooms: Before and After

The Future of Insurance Panel 2023

Water Damage to Art and Heirlooms: Before and After

When to Replace a Residential Roof, with Guy Roofing

How Behavioral Science is Transforming Digital Claims Solutions, with Sedgwick

Sponsor Case Studies from the 2021 CCWS

Sponsor Case Studies from LL 2021

Sponsor Case Studies from CC22

Live Burn Training with Fire and Explosion Consultants LLC

How to Remove Soot, with Jenkins Restoration

Toxicology of Alcohol: The Role of Toxicologists in Social Host and Liquor Liability, with JS Held

Categories, Classes, and Urgency of Water Damage with Rytech, Inc.

The Effects of Drought on Soils and Buildings, with Nelson Forensics, LLC

Claims Handling Ethics, with Eberl Claims Service

Understanding Basement Flooding with ServPro

5 Frequently Asked Questions in Wildland Claims

Thornton Thomasetti Annual Review

Three Fraud Case Studies, with Crawford & Company

Water Mitigation: IICRC S500-2021 Update

Large Construction Defect Claim

Mitigating Construction Delays: Acceleration And Recovery Schedules, with The Vertex Companies, Inc.

How Does Fire Restoration Work? with Steamatic

Analysis of Hurricane Damage to Wood-Framed Residences, with Haag Global, Inc.

Cast-Iron Pipe Corrosion, with Claims Magazine/PropertyCasualty360

Can Special Media be Saved? Cleaning X-Rays, Film and Microfilm with Blackmon Mooring and BMS CAT

Florida Condo HOA Board / Owner Responsibilities – Post Hurricane Facts with Complete General Contractors, Inc.

Loss of Business Income vs. Loss of Market

Insurance Coverage for COVID-19 Losses

Identifying Damage to Concrete and Clay Roof Tiles

3 Things Adjusters Can Do to Prepare for Winter Storm Catastrophes

Wildfire Preparedness and Insurance Claims: 3 Things to Remember

Are You Aware of These Home Health Hazards?

Resolving Claim Disputes

Approaching Coverage Decisions

Water Backups vs. Overflows

Who Had Permission to Drive the Car?

HVAC Restoration

HVAC Identification

Fascinating HVAC Questions

Backup and Overflow Research

Making an Offer Without Complete Medical Records

Calling an Injured Insured

Water Mitigation Challenges Q&A

Commercial Water Loss Building Damage

Residential Water Loss Building Damage

Residential Fire Loss Building Damage

Taking Your Claims Writing to the Next Level

Are These Chimneys Well-Designed?

Can Downspouts Prevent Leaks?

Can You Identify Issues with Fireplaces and Wood Stoves?

Can You Solve These Basement Mysteries?

How Can I Spot Foundation Issues?

How Well Do You Know Your Siding?

Is My Home At Risk of Fire?

What About the Garage?

What Does This Condition Indicate on a Home?

What Does This Pipe Do?

Was This Built Correctly?

What's Causing That Basement Leak?

What's Different About Older Homes?

What's Different About This HVAC System?

What's Wrong With These Chimneys?

What's Wrong With This Electric System?

What's Wrong With This HVAC System?

What's Wrong With This Plumbing System?

What's Wrong With This Structure?

When Does a Chimney Need Work?

Why Is My Roof Leaking?

Why is My Window Leaking?

Why Isn't the Retaining Wall Working?

Shaping The Future of Work Through Talent Development

Claims Correspondence: Essential Elements

Post-Meltdown Prop. Ins. Claims by Financial Institutions

Recorded Webinar

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Good Faith Claims Adjusting in a Litigious World

Proactively Identifying, Preparing For, and Preventing Potential Nuclear Verdicts

Cosmetic Damage Losses

Deep Dive into Top 5 Common Claims: Tips, Tricks & Strategies in Response

Unlocking the Power of Geospatial Technology

Using and Understanding Telematics and Electronic Evidence in Auto Claims

Combatting Common Abuses and Schemes in CAT Claims

Code Upgrades vs. Pre-Existing Conditions

Matching: A Guide to the Law & Nuances of Matching

Third-Party Bad Faith Claims: Emerging Issues

Litigation Harvesting: How MMA Went Away

Smoke Chasers, Storm Chasers and PAs! Oh My!

Large Multifamily Structural Water Losses

Tenant Improvements & Betterments in Commercial Cases

How to Exploit New Technologies to Investigate, Document and Resolve Claims

Household Appliances: Key Impacts on Underwriting, Interior Water Claims, and Subrogation

Ten Most Significant Liability Coverage Cases of the Past Decade

Hidden Forces of Litigation

Asphalt Shingle Roofs: Top Supplement Questions 2023

Highway Robbery: Combating Questionable Towing/Hazmat/Body Shop Invoices

Safety Pre and Post Loss: Impact on Auto Liability

Virtual Inspections: Anywhere, Anytime, by Anyone!

Construction Cost Estimates: Fun with Numbers

Category 3 Water: Issues, Remediation and Exposure

Homeowners Claims: Sticky Issues Facing Adjusters

Roofing Fraud: Storm or Simulated Damage

Claims File Materials: Limiting Their Discovery

Accident Reconstruction Using Modern Digital Data Webinar

Dealing with Rising Prices and Supply Chain Issues

Smart Home Devices and the First Notice of Loss

Asphalt Shingle Roofs: Top 10 Code Questions

How GRIT Can Help Your Claims Career Prosper Webinar

Adaptable! Problem Solving

(Virtual) Reality Check

Adjuster Efficiencies: Tap That App

Mediation Techniques and Strategies For Success

Ethical Decision-Making: Navigating the Way Forward

Water, the New Fraud

How Golf Can Teach Good-Faith Claims Handling Skills

Claims Analytics: Insights & Expertise Webinar

Interplay of Unit Owner’s & Association Policy Claims Webinar

CAT Planning & Response to Catastrophes

Farm Bureau Town Hall Meeting

Fair Plan Town Hall Meeting

Common Water Losses & How To Explore Subrogation: An Overview Of Piping, Fitting, Supply Line & Filter Failures

Adjusting A Loss In A Flood Of Causation Confusion

Top 10 Duty To Defend Issues

Leveraging Technology of Tomorrow into Claims Teams of Today

Reservation of Rights/Denial Letters

Bringing the Amazon Customer Experience into Claims

Coronavirus and Business Income

Smart Tech for Property Adjusters: Reducing Cycle Time and Satisfying Customers

Advancements in Automotive Technology: Infotainment and Telematics

CGL Policy & Work Product Coverage Conundrums

Ethical Challenges: Professional and Personal

The Growth Mindset: 3 Things Results-Focused Leaders Need to Know

Designing & Delivering Effective Business Presentations

Handling Challenging People & Difficult Circumstances

Guard Your Gates: Managing Your Time with Authority

Claim Evaluation with Large Deteriorated Properties

Coverage Challenges with Common Endorsements

Investigating Residential Home Fires

Multiple Claimants & Insufficient Policy Limits

Ethical Issues in Subrogation Claims

Building Estimating: The Devil's in the Details

High Exposure Commercial Liability Claims

Misrepresentations: Coverage Considerations

Navigating Challenges Through & Beyond Covid-19

Complex Causation Issues in Disputed Property Claims

Claims Handling During a Pandemic

Insurer vs. Insurer Litigation: Coverage Issues

Contents Claims Adjustments that Sizzle

Commercial Roofing, Investigation, Damages and Repairs

Smart Buildings: A Forensic Analysis

Virtual Mediation for Casualty Adjusters

Contractual Indemnity and Additional Insureds Liability

Giving Testimony: The Truth and Only the Truth

Autonomous Vehicles: Liability and Coverage Issues

Civil Authority Coverage

Faulty Construction Coverage Disputes

Emerging Issues and Exposures in Property Coverage

Adjusters, Fire Claims and 21st Century Technology

Risk Management in Fine Art and Special Collections

Emerging Issues in Third-Party Bad Faith Claims

Negotiation Strategies in Bodily Injury Claims

Assignment of Benefits: Policy Giveaway

IBHS Performance Ratings for Impact Resistant Shingles

Subrogation of Catastrophe & Weather-Related Claims

Historic Property Losses

Making Judicial Sense of Property Coverage

Industry Property Claims and Construction Pricing Claims

Fraud With Catastrophic Losses

Engaging Remote Employees and Enhancing Inclusion

Advanced Issues: Road Trip Through the CGL Policy

Earthquake Damaged Apartment Building Red Tagged: Total Loss or Can It Be Saved?

Historic NYC Home Water Loss: Irreplaceable Materials and High-Power Owners

Complex CAT Claim: Differing Policies in Paradise

COVID-19: The Show Did Not Go On

A Wildfire Puzzle Webinar (Personal Lines Property)

Wrongful Death Claims: Building a Foundation for Settlement or Trial

Adjusting Catastrophic Construction Defect Claims

The Great Bitcoin Robbery Caper

Cracking the Code: Navigating the Complexities of Ordinance or Law Coverage

Just Because It Ensues Does Not Necessarily Make It an Ensuing Loss

Homeowner Fire Involving Suspicious Origin and Commingled Business Assets

Brain Injury Claims: CTE and PTSD and PTD

Computer Fraud and Funds Transfer Fraud Claims

Property Coverage Issues for COVID-19

Water Damage and Fraud

Product Liability Cases Involving Emerging Risks: Vaping/Marijuana/Toxic Torts

Abuse and Molestation Claims and Coverage

Can I Have A Witness

Dealing with Supplemental Damages

First and Third-Party Good Faith/Ethics

Evaluating and Negotiating Complex Bodily Injury and Wrongful Death Claims

Fraud Indicators: Evaluating Facts and Documents for Possible Fraud

Rising Threat of Ransomware Attacks

Transportation Network Companies: Driving into the Future Webinar

Liability Coverage Issues for COVID-19

Loss of Market Versus Loss of Business Income

Virtual Claims Handling During a Pandemic

What's Changed with Claims Handling: Impact of the Coronavirus (Panel Discussion)

Property Issues for COVID-19

Investigating Claims and Litigation During and Following a Pandemic: The Impact of COVID-19

Auto Casualty Claim Management Technologies

Climate Change: How the Industry is Responding

Potholes in Cannabis Claims and Underwriting

Minor Auto Accidents: Major Damages

Basic Adjusting Tips

Appraisal: Evolution and Evaluation of the New Normal

Investigating Fraudulent Roofing Claims

Public Adjusters and Fraud

Hard Fraud vs. Soft Fraud

Fraudulent Personal Injury Claims: Investigating Medical Mills

Current Trends In Cyber Claims

Coverage Challenges with Common Property Endorsements

Confronting the Reptile Theory

Homeowner Conundrums: First-Party Issues and Analysis

Social Media Liability Exposures & Coverage

Dealing With Difficult Contractors

Adjusting PTSD Allegations in Auto Claims

Water Mitigation Challenges

Medicare Compliance Issues: Wrapping Up the Most Recent Laws and Regulations

Cyber Loss Case Scenarios

Quantifying, Measuring, and Resolving Cyber Losses

Loss Investigation - Lifting Lid on Cyber Claims

Headlines! - When Cyber Attacks Impact Customer (Third-Party) Relationships

The Impact of First-Party Cyber Losses: Ghosts in the Machine

Homeowners Liability Coverage: Current Trends

Emerging CGL Risks: Challenges for 2018 and Beyond

Claims Strategies When Working With Public Adjusters

Use of Social Media to Investigate Claims

The Latest Advancements in Claims Systems

Adjusting and Pursuing Subrogation Following a Major Weather-Related Event

New Developments in Building Damage Estimating Platforms

An Adjuster's Guide to Field Equipment and Technology

Collision Reconstruction Tools

Productive Mobile Apps for Adjusters - Join the App Movement

Sprinkler System Freeze Failures: Causes, Investigation, and Fundamentals of What is Need for Successful Subrogation

Adjuster's Safety: Ladders, Attics, Roofs, and Crawl Spaces

Walkthrough of a Site Inspection

Practical Strategies for Developing Fire Spread Liability Theories

Hail Damage to Light HVAC Equipment

Assignment of Benefits: Policy Giveaway

The Daubert Standard, the Scientific Method, and What it Means to Insurance Investigations

Traumatic Brain Injuries: Evaluating Claims

Working With 21st Century Building Components

Analyzing Financial Fraud: Case Studies on Motives for Arson

Plumbing Failures - What to Watch For

Investigating Potential Arson Claims

Investigating the Financial Fraud Claim - It's A Process

Reining In Auto Theft

How To Attract And Retain The Next Generation In Insurance Claims

Comparative Fault

Detecting and Investigating Pill Mill Operations

Combating Contents Fraud

Water, the New Arson!

The Clock Is Ticking - Don't Get Burned by Statutes of Limitations/Repose

Hail Impacts on the Roofing and Insurance Industries

Handling High Exposure Casualty Claims

The Complexity of Subrogation: Condominium Projects, The Anti-Subrogation Rule, and Landlord/Tenant Issues

Water Mitigation: Complex Restoration Projects

Knee Injury

Primary and Excess Insurance: The Interplay

Spoliation 201

Emerging Right of Privacy Claims

Spinal Anatomy, Degenerative Medical Conditions and Traumatic Injuries

Wrongful Death: Building a Foundation for Settlement or Trial

Intentional Acts/Unintended Consequences

Avoiding the Bad Faith Set-Up

Business Interruption v. Lost Profits in Subrogation

Construction Defects and Business Risks Exclusions

Concurrent Investigations - Avoiding Pitfalls and Bad Faith

Construction Defect Cases

Water Damage Mitigation

Beyond SMART and the Upcoming Penalties

Insureds Duties to Perform

Spoliation 101

Bodily Injury: Handling High-Value Claims

Appraisal: Navigating Procedural and Legal Issues

Investigating the Fire Scene-When Claims, Flames and Subro Cross Paths

Developing People: Improving Performance and Engagement Through Coaching

Ready...Set...Engage! Driving Performance Through Employee Engagement

Leading from the Front Lines

Managing Remote Employees

Tender Benders: A Practical Approach to Additional Insureds and Contractual Indemnity

Eyewitness Testimony and Its Impact on Adjustments

Negotiations With Aggressive Contractors

Fire Loss Investigation Strategies

Fun At Work! Motivating Your Team and Maximizing Performance

Working with Highly Distressed Policyholders and Claimants

The Essentials of Credibility, Composure and Confidence

Customer Service: The Great Divider

Stress: Surviving & Thriving Through a Lifestyle of Wellness & Balance

Negotiations for Property Claims: Practical Tools and Strategies to Correctly and Efficiently Resolve Your First-Party Claims

Having Difficult Conversations With Insureds, Agents, and Colleagues

The Art of Persuasion for the Claims Professional

The Key to Well-Written Communication

Do It Yourself Denials

Developing Intercultural Competence to Enhance Career Success

Hydrofracking: First-Party Property Coverage Issues

Recovering from Service Errors: The Customer is Mad - So Now What?

What is Fracking and Its Potential for First-Party Claims?

Making Your Point: How to Communicate with Clarity and Credibility

Emotional Intelligence: The Keys to Working More Effectively With Others

Casualty Claim Negotiations

The Heart of the Matter: Gaining Customer Trust and Confidence

Listen To Me! - The Key Skill In Great Communication

Driving Your Own Career

Writing Effective E-mails: Composing Messages That Create Attention and Action

Getting Things Done: Prioritization and Time Management Skills for Adjusters

Property Caselaw: The Renoir?

Property Caselaw: The Hairdryer Fire

PLRB Presents

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Connections Beyond the Virtual Arena

The Three F’s of Solid Leadership

How Personal Transformation Drives Digital Transformation

Fitness Wearables and Trucking: Transforming More Than Waistlines

Help! They Stole My Facebook Followers!

Driving Dependability During Disruption

Growth Mind Set This Changes Everything

Leading the Hulks on Your Team

Lie, Cheat, and Steal Like Nobody's Watching!

How Empathy Can Help Resolve Claim Conflicts

Closing Doors to Open Opportunities

Building a Human-Centered Managed Repair Experience

Oh, the Hats You'll Wear!

Danger Ahead! Are You Considering Medicare's Interests in Your Liability Settlements?

Bridging Risk Management & Claims Response

Touchless, Touch-Less and Low Touch: Why Digitizing Analog Processes is Important

Incorporating Technology to Inspect, Document, & Instantly Report on a Site

Work Hard, Play Hard

The Essential Non-Party Witness

Loss of Balance, Balance of Loss

Enforcement of Tenders of Defense and Indemnification

Examinations Under Oath: The Forgotten Tool

What Is Your Reputation?

Condominium Claims: Issues and Possible Solutions

Embracing A Digital Transformation

Give Your Best To Restore

The Age-Old Question: When Did That Hail Damage Occur?

Forensic Investigations: Trends and Trapdoors for Claims

Contents Claim Handling: Getting It Done!

Guard Your Gates: Managing Your Desk with Authority

You've Been Hacked! Now What?

Managing Millennials: Get Woke and Be Chill

The Job That Ate My Brain: An Adjuster's Take on Stress and Burnout

Turbocharge Your Career During Your Lunch Hour

Ice Dams: Loss Leader or Opportunity?

Preparing Today for Tomorrow's Workforce

Driverless Cars and You

Power of Networking: Connect With Meaning and Purpose

Eliminating Subrogation Waivers

How Claim Litigation Management Is A Lot Like Youth Basketball

Metrics and Measures and Subrogation, Oh My!

Pitching in an Elevator

Death of an Air Conditioner: Compressor Failures Uncovered

Electronic Discovery: BE PREPARED from Day 1

Three Things Pizza Taught Me About Claims Leadership

Identify, Develop and Inspire Your Future Claims Supervisors

Safety Considerations at a Claim Site

Business Interruption From a Cyber Attack

The Real Time Paperless Contractor

Net Promoter Score: The Storm on the Horizon for the Claims Community

Why Face Time Matters: Maintaining Long-Distance Professional Relationships in the Digital Age

Too Much Technology, Too Soon

The Hail Lawsuit Frenzy: Update From the Trenches

Keeping Good People: Staffing Engagement, Retention, Celebration

Rebuilding a Zoo: Southern Alberta 2013 Flood

Understanding a Hoarder to Better Serve Your Clients and Lower Your Costs

Claims Chat

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Accents and the Insurance Industry

You Are A Very Pretty Woman But...

How Has a Chicago Background Influenced Your Career?

You Mean My Wife? That *****?

How Are Female Leaders Reviewed?

Why Are Women Called Know-It-Alls?

Let Me Talk to Somebody Who's In Charge!

Benefits of Women in the Workplace

Where Are You From?

Large Cash Transfers & Ethnicity

My Mental Ability Was Judged By My Attire

How Did Your Life Experiences Prepare You To Be An Adjuster?

I Would Have Prepared Had I Known You Were Older

When Will You Get It Through Your Thick Skull?

The Only Black Female at the Table

Your Background Shapes You

Making an Offer Without Complete Medical Records

Calling an Injured Insured

What is Claims Chat?

How Do I Look for Additional Insured Coverage for a Tender?

How Do I Determine the Size and Age of an HVAC Unit?

Can You Help Me Walk Through a Claim? - Part 1

Can You Help Me Walk Through a Claim? Part 2

Who Had Permission to Drive the Insured's Car?

How Do I Deal with a Business Income Claim Presented Inconsistent with the Policy?

Why Should You Consider Claims as a Career?

How Do I Tell if a Building Code Reference is Correct?

How Can I Provide Great Customer Service Even on my First Claim?

How Can I Deal With Estimate Disputes?

How Can I Deal With Coverage Disputes?

How Do I Distinguish Between Water Backup and Overflow?

How Does the Contractual Liability Exclusion Work on the CGL Policy?

When Should I Hire an Expert on a Residential Claim?

Does Extra Expense Have to Mitigate a Loss?

When Should You Involve a Structural Engineer? (An Adjuster's Perspective) Part 1

When Should You Involve a Structural Engineer? (An Adjuster's Perspective) Part 2

Where Do You Find Time to Guard Your Gates (of Productivity)?

Future of Insurance

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The Future of Insurance Panel 2024

The Future of Insurance at PLRB Claims Conference 2023 - Intro

AI Won't Steal Your Job, But It Will Change It

Improving Customer Experience by Getting the Adjuster Experience Right

Can Natural Language Processing (NLP) Save Claims?

How Can You Start Building Digital Literacy?

How Can Technology Help Consumers Understand the Policy & Contract?

How Can AI & Empathy Help Manage High Customer Expectations?

Is the Virtual Model of Customer Interaction Driving Litigation?

Do We Have a Responsibility to Educate Customers on Insurance & Digital Literacy?

What Safeguards Can Protect AI from Bad Faith Claims?

How Can We Address Consumers' Information Overload?

CE Course

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Adjusting 21st Century Fire and Explosion Claims: Investigative Tools and Techniques

Introduction to Negligence Concepts (Credit)

Valued Policy Laws Explained (Credit)

Institutional Bad Faith and Written Discovery (Credit)

Water Damage Exclusions (Credit)

Coverage For Water Back Ups and Overflows (Credit)

Collapse (Credit)

Premises Liability Session I (Credit)

Premises Liability Session II (Credit)

Commercial Roofing Losses (Credit)

Analysis of Brain Injury Claims (Credit)

Condominium Liability Coverage For Unit Owners and Associations (Credit)

Animal Liability (Credit)

Depositions for Insurance Professionals (Credit)

Mediation for Casualty Adjusters (Credit)

Special Limits of Liability (Credit)

Residential Personal Property (Credit)

Waiver and Estoppel (Credit)

Spoliation of Evidence: A Primer (Credit)

Reservation of Rights for Casualty Adjusters (Credit)

Post-Traumatic Stress Disorder (Credit)

Two-Dimensional Fine Art Claims (Credit)

Progressive Losses (Credit)

Uninsured-Underinsured Motorists Coverage (Credit)

Soft Tissue Injury Cases (Credit)

Commercial Property: Covered Property (Credit)

Specialized Equipment Losses (Credit)

Mortgage Issues with Property Claims (Credit)

Accident Scene Investigation (Credit)

Examinations Under Oath (Credit)

Arson Claims (Credit)

Construction Defect Claims (Credit)

Residential Roof Damage Assessment (Credit)

Ethics for the Street Level Adjuster (Credit)

Criminal Acts, Terrorism and Liability Claims (Credit)

Multiple Causes of Loss (Credit)

Complex Liability Coverage Methods (Credit)

Property Coverage: Interplay Between Policies and the Law (Credit)

Dram Shop and Social Host Liability (Credit)

Privacy Issues in Auto Claims Handling (Credit)

Ethics for Claims Professionals (Credit)

Code Upgrade Coverage and the ADA (Credit)

Navigating the SIU Minefield (Credit)

Handling Severe Bodily Injury Claims (Credit)

Recorded Statements (Credit)

Investigations: Determining the Cause of Loss (Credit)

Advanced Duty to Defend (Credit)

Subrogation Claims (Credit)

Catastrophe Property Claims Handling (Credit)

Scoping and Estimating Challenges for Building Damage (Credit)

Personal Auto Policy: The Fundamentals (Credit)

Defending Large Casualty Claims (Credit)

Basic Casualty Claims Handling (Credit)

Defending Partially Covered Claims (Credit)

Settling Multiple Claims with Insufficient Policy Limits (Credit)

Intentional Versus Negligent Conduct For Casualty Adjusters (Credit)

Settlement of Conflicts (Credit)

Interplay Between Business Interruption, Extra Expense, and Property Damage (Credit)

HVAC Systems and Loss Evaluation (Credit)

Earthquake Damage Assessment and Repair (Credit)

Splitting Casualty Claim Files (Credit)

Good Faith Claim Handling (Credit)

Drying 101: Water Remediation (Credit)

Business Interruption: Manufacturing Losses (Credit)

Textile Restoration (Credit)

Equipment Restoration (Credit)

Business Interruption: Mercantile Businesses (Credit)

Building Codes 311: Casualty Case Studies (Credit)

Business Interruption: Service Insureds (Credit)

Business Interruption: Introduction to BI Losses (Credit)

Vehicular Crash Scene Investigation (Credit)

Building Codes 101: Introduction to Building Codes (Credit)

Building Codes 201 - Residential Roofing (Credit)

Business Interruption: Fundamentals of Extra Expense (Credit)

Property Insurance Appraisal (Credit)

Employee Theft & Employee Dishonesty (Credit)

Carpet Basics: Repair or Replace (Credit)

Adjusting in Good Faith: Property Claim Ethics (Credit)

Water Damage Coverage: Changes in the HO-3 Form (Credit)

Fire Protection Systems & Forensics (Credit)

Handling the Multi-Million Dollar Negligent Security Claim (Credit)

Strategies for Resolving a Large Property Loss (Credit)

Jewelry Valuation & Adjustment (Credit)

Evaluating Documents for Potential Fraud (Credit)

Hoarding Disorder Claims (Credit)

Contents Claims: Hard Fraud / Soft Fraud (Credit)

Injury Biomechanics: How People Get Hurt (Credit)

Hospitality in the Storm: Handling a Hotel Water Loss (Credit)

Ethics & Unconscious Bias (Credit)

Art & Heirloom Claims: After the Alarm (Credit)

Property Coverage Fundamentals (Credit)

Commercial Flooring Claims (Credit)

A Deep Dive Into a Premises Liability Claim, Part 2 (Credit)

Investigating and Resolving Different Types of Wildfire Losses (Credit)

Coverage Evaluations under the CGL Policy (Credit)

The Use of Technology in Water Damage Investigations (Credit)

Adjusting 21st Century Fire and Explosion Claims: Investigative Tools and Techniques (Credit)

Contractual Indemnity and Additional Insured Liability (Credit)

Caging the Reptile Theory (Credit)

Roofing Fraud: Don't Get Nailed (Credit)

A Deep Dive Into a Premises Liability Claim, Part 1 (Credit)

Underwriting Issues in Insurance Claims (Credit)

Underwriting Issues in Insurance Claims

Contractual Indemnity and Additional Insured Liability

Caging the Reptile Theory

Roofing Fraud: Don't Get Nailed

A Deep Dive Into a Premises Liability Claim, Part 1

A Deep Dive Into a Premises Liability Claim, Part 2

Investigating and Resolving Different Types of Wildfire Losses

Coverage Evaluations under the CGL Policy

The Use of Technology in Water Damage Investigations

Ethics & Unconscious Bias

Art & Heirloom Claims: After the Alarm

Property Coverage Fundamentals

Commercial Flooring Claims

Hoarding Disorder Claims

Contents Claims: Hard Fraud / Soft Fraud

Injury Biomechanics: How People Get Hurt

Hospitality in the Storm: Handling a Hotel Water Loss

Handling the Multi-Million Dollar Negligent Security Claim

Strategies for Resolving a Large Property Loss

Jewelry Valuation & Adjustment

Evaluating Documents for Potential Fraud

Carpet Basics: Repair or Replace

Adjusting in Good Faith: Property Claim Ethics

Water Damage Coverage: Changes in the HO-3 Form

Fire Protection Systems & Forensics

Business Interruption: Fundamentals of Extra Expense

Property Insurance Appraisal

Employee Theft & Employee Dishonesty

Business Interruption: Introduction to BI Losses

Vehicular Crash Scene Investigation

Building Codes 101: Introduction to Building Codes

Building Codes 201 - Residential Roofing

Equipment Restoration

Business Interruption: Mercantile Businesses

Building Codes 311: Casualty Case Studies

Business Interruption: Service Insureds

Good Faith Claim Handling

Drying 101: Water Remediation

Business Interruption: Manufacturing Losses

Textile Restoration

HVAC Systems and Loss Evaluation

Earthquake Damage Assessment and Repair

Splitting Casualty Claim Files

Settling Multiple Claims with Insufficient Policy Limits

Intentional Versus Negligent Conduct For Casualty Adjusters

Settlement of Conflicts

Interplay Between Business Interruption, Extra Expense, and Property Damage

Personal Auto Policy: The Fundamentals

Defending Large Casualty Claims

Basic Casualty Claims Handling

Defending Partially Covered Claims

Subrogation Claims

Catastrophe Property Claims Handling

Scoping and Estimating Challenges for Building Damage

Handling Severe Bodily Injury Claims

Recorded Statements

Investigations: Determining the Cause of Loss

Advanced Duty to Defend

Ethics for Claims Professionals

Code Upgrade Coverage and the ADA

Navigating the SIU Minefield

Complex Liability Coverage Methods

Property Coverage: Interplay Between Policies and the Law

Dram Shop and Social Host Liability

Privacy Issues in Auto Claims Handling

Ethics for the Street Level Adjuster

Criminal Acts, Terrorism and Liability Claims

Multiple Causes of Loss

Arson Claims

Construction Defect Claims

Residential Roof Damage Assessment

Mortgage Issues with Property Claims

Accident Scene Investigation

Examinations Under Oath

Uninsured-Underinsured Motorists Coverage

Soft Tissue Injury Cases

Commercial Property: Covered Property

Specialized Equipment Losses

Two-Dimensional Fine Art Claims

Progressive Losses

Waiver and Estoppel

Spoliation of Evidence: A Primer

Reservation of Rights for Casualty Adjusters

Post-Traumatic Stress Disorder

Mediation for Casualty Adjusters

Special Limits of Liability

Residential Personal Property

Condominium Liability Coverage For Unit Owners and Associations

Animal Liability

Depositions for Insurance Professionals

Commercial Roofing Losses

Analysis of Brain Injury Claims

Collapse

Premises Liability Session I

Premises Liability Session II

Institutional Bad Faith and Written Discovery

Water Damage Exclusions

Coverage For Water Back Ups and Overflows

Introduction to Negligence Concepts

Valued Policy Laws Explained

PLRB AICC Files

Podcast

Curriculum

Learning Path

Recorded Webinar

PLRB Presents

Claims Chat

Future of Insurance

CE Course

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