After each Claims Conference, PLRB hosts the "Hot Topics From the Claims Conference Webinar Series" to highlight some select presentations that attendees may have missed during the Conference, and feature some of the presenters that weren't able to participate. Join us for this collection of popular and engaging topics that will help you develop your claims knowledge and earn CE credit.

Please note all times listed are Central time.

Registration for each of the webinars opens approximately 2 to 3 weeks prior to the webinar.

CAT Planning & Response to Catastrophe

Thursday, May 26, 2022 - 11:00 a.m. to 12:15 p.m.

Matthew Modica, National Catastrophe Claims Manager, Auto Club Enterprises Group
Kevin McKinnis, National Catastrophe Claims Manager, Auto Club Enterprises Group
Sean McClung, Director - Catastrophe Operations, Citizens Property Insurance Corporation

• Prepare for the event with pre-season meetings to identify the resources and protocols needed to respond
• Perform initial reconnaissance of the damaged area to evaluate severity and determine how best to deploy your resources
• Improve your response by conducting ongoing evaluations and post-mortem sessions to improve the planning and response process.

This webinar is open for registration.

This webinar is approved for 1.0 hour of adjuster continuing education with the Texas Department of Education.

Interplay of Unit Owner's & Association Policy Claims

Thursday, June 9, 2022 - 11:00 a.m. to 12:15 p.m.

Linda Fields, Senior Business Process Owner, Property Experience, USAA

• Locate and cite statutory language
• Determine priority of law/governing documents
• Interpret and apply governing documents
• Separate coverage under a unit owner's policy and association policy

This webinar is open for registration.

This webinar is approved for 1.0 hour of general credit from the MCLE Board of the Supreme Court of Illinois.

Claims Analytics: Insights & Expertise

Thursday, June 23, 2022 — 11:00 a.m.

Veena Gregoire, Head of Global Claims Portfolio Steering, Allianz
Ashish Kohad, VP, Claims Analytics Implementation Manager, Chubb

• Identify strategies for claims examiners to improve outcomes with predictive analytics
• Discover how to successfully integrate analytics into the adjusting process
• Describe the impact of claims outcomes on the company's financial results
• Connect the dots on how claims can work collaboratively through a cross-functional process to drive extraordinary results

This webinar is open for registration.

How Golf Can Teach Good-Faith Claims Handling Skills

Thursday, July 7, 2022 — 11:00 a.m.

Emily Dotson, Partner, Resnick & Louis
Joey Lang, Chief Operating Officer, CAT Claims Unlimited
Jake Mello, Senior Vice President - Business Lines Operations, J.S. Held

• Effectively plan each site visit and bring the right equipment
• Evaluate the loss properly to choose the right technology for each loss
• Apply golf course management skills to better manage claims investigations
• Evaluate how golf pros practice and apply these skills to become a stronger and more prepared adjuster

Water, the New Fraud

Thursday, July 21, 2022 — 11:00 a.m.

Shelly Griffin, Executive Partner, Secrest Wardle

• Investigate water loss claims for potential fraud
• Identify key elements that may point to a suspicious water loss
• Create a defensible denial of the fraudulent water loss claim in the event of litigation while partnering with a team of experts to determine if it is fraudulent

This webinar is approved for 1.0 hour of general credit from the MCLE Board of the Supreme Court of Illinois.

Ethical Decision-Making: Navigating the Way Forward Webinar

Thursday, August 4, 2022 — 11:00 a.m.

Larry Mason, Partner, Goldberg Segalla
Crystal Uebelher, Divisional Assistant Vice President, Great American Insurance Group

• Identify common ethical challenges in claims handling
• Analyze potential risks of unethical claims handling practices
• Describe approaches to resolving ethical dilemmas
• Explore the benefits of ethical claims handling

Mediation Techniques & Strategies for Success Webinar

Thursday, August 18, 2022 — 11:00 a.m.

Andy Rock, Firm Owner, Rock Law Group
Michael Pritchett, Sr. Claims Specialist, Cypress Group Holdings, Inc.
Claire Winston, Director, Claims Litigation, GeoVera

• Describe optimal strategies to employ when preparing for a mediation
• Identify qualities that contribute to a successful mediation
• Demonstrate persuasive presentation techniques to enhance negotiation leverage
• Evaluate steps to take to conclude mediation with enforceable settlements

Adjuster Efficiencies: Tap that App

Thursday, September 1, 2022 — 11:00 a.m.

Jarod Clayberg, VP Field Claims, Erie Insurance
Ryan Matchack, Senior Talent & Training Specialist – Talent Development, Grange Insurance

• - Explore available apps that can assist claims adjusters
• Highlight how apps can improve performance and efficiency for adjusters
• Review the way apps are shifting and impacting the claims handling industry
• Describe the advances and future impact of apps for adjusters

Texas Dept. of Insurance: CAT Planning & Response to Catastrophes is the only webinar approved for adjuster continuing education credit.

PLRB is currently applying for CE credit for the remaining webinars.

CE and MCLE credit is approved for attending the live versions of the webinars. Credit is not provided for watching the recorded version.

PLRB has waived the processing fee for continuing education requests in the designated states. Please be sure you have a valid, current adjuster license in the states to which you are applying for credit.

To obtain CE Credit for either webinar, you must:

1. Watch the live presentation (the recorded presentation is not eligible for credit);
2. You must watch from your own unique link. If you view the webinar as a group or via a link sent to you by another participant, we cannot verify that you attended and, therefore, cannot submit you for CE credit.
3. Respond to all "attention checking" during the webinar, and;
4. Sign, scan, and return the attendance verification form confirming your participation within one day after attending the live webinar.

An attendance verification form will be sent by email after attending the webinar. Completed attendance verification forms must be signed and received by PLRB by the Friday immediately following the webinar.

 

PLRB salutes the following claims service provider for their outstanding support for the 2022 Hot Topics from the Claims Conference Webinar Series.

Note: PLRB Conferences and meetings are open only to those employed by the insurance industry and to those who provide goods and services directly to insurers. Applications from public adjusters, brokers, and agents will not be accepted.