Our industry is currently navigating through COVID-19 claims. As your resource, PLRB invites you to join us August 18-19, 2020 as we offer Solutions to Your COVID-19 Adjusting Challenges, a 2-day virtual conference to address emerging issues.

By attending this virtual conference, you can explore:

Please note all times listed are Central time.

Tuesday, August 18

9:00 - 10:00 a.m.

What's Changed with Claims Handling: Impact of the Coronavirus (Panel Discussion)

Sponsored by
ALE Solutions
Housing Headquarters
MyKey Global Accommodations

Tony Hall, Property Field Manager, Pilot Catastrophe
Scott Gettelfinger, National Accounts Sales Manager, Servpro Industries, Inc.
Stephen Moriarity, AIC, Sr. Property Unit Manager, Hanover Insurance Group
Ed Reis, President of Repair Solutions, Sedgwick

The panel will discuss the new reality in claims handling including safety and onboarding, new technologies, unforeseen consequences, customer response and customer experience, disaster preparedness, and what the future may hold..

11:00 - 12:00 p.m.

Property Issues for COVID-19

Sponsored by
Servpro Industries, LLC
Venture Construction Group

Tim Havlir, JD, Counsel, PLRB

  • Compare the arguments regarding whether the presence of a microscopic virus in or on insured property amounts to a direct physical loss under property insurance policies
  • Identify common policy exclusions that can potentially apply to pandemic-related claims
  • Navigate the coverage issues surrounding Business Income and Civil Authority claims which arise from mandatory government shutdowns enforcing social distancing
  • Assess the current state of litigation regarding Business Income claims related to coronavirus regulations

1:00 - 2:00 p.m.

Investigating Claims & Litigation During & Following a Pandemic: The Impact of COVID-19

Sponsored by
Damage Claim Services

Joshua S. Davis JD, Partner, Baker Sterchi Cowden & Rice LLC
Mary Anne Medina, Vice President of Business Development, Field Pros Direct

  • Evaluate the impact that COVID-19 has on claims and investigations
  • Describe the changes in how claims are processed and handled as a result of COVID-19
  • Identify the actual damages and how they are calculated
  • Recognize the changes in how claims are litigated since COVID-19

Wednesday, August 19

9:00 - 10:00 a.m.

Liability Coverage Issues for COVID-19

Sponsored by

Paul White, JD, Attorney at Law, Wilson Elser Moskowitz Edelman & Dicker LLP

  • Explore the impact of COVID-19 on liability insurance
  • Compare COVID-19 coverage issues across many liability policies
  • Navigate the coverage issues surrounding Business Income and Civil Authority claims
  • Assess Event Cancellation Coverage in relation to coronavirus

11:00 - 12:00 p.m.

Loss of Market Versus Loss of Business Income

Sponsored by
Pario Forensic Accounting

Randall Wilson, CPA, Managing Director, Pario Forensic Accounting Services
Drew Bailey, ACILA, CIP, B. Comm, Executive General Adjuster, ClaimsPro Specialty Risk Division

  • Define "idle period" and its relationship to the actual loss sustained
  • Calculate the impact of an "idle period" using recommended techniques
  • List relevant coverage provisions
  • Identify the implications and projection methodologies during the 'idle period'
  • Evaluate loss of market and its correlation to Business Income adjustment

1:00 - 2:00 p.m.

Virtual Claims Handling During a Pandemic

Sponsored by Crawford & Company
Hancock Claims Consultants
HubOne, A Team One Adjusting Company
ITEL Laboratories

Sumeet Howe, Director of Product Management, HOVER
Mike Grammer, Property Adjuster, U.S. Adjusting Services
Will Willingham, CPCU, LPCS, Director of Education, Catastrophe Adjuster Training Institute

  • Compare the ways that new technologies like PLNAR and HOVER can facilitate virtual (remote) scopes while saving time and expense
  • Evaluate the various technologies available to use on a claim
  • Improve customer experience by effectively reducing cycle times, producing more accurate estimates, and keeping everyone safe
  • Effectively communicate the benefits of using technology in the claims process to the home or business owner

PLRB is pleased to offer a total of 5.0 hours (1 hour for each session) of CE adjuster credit by the Texas Department of Insurance for attending the live version of these webinars.

PLRB is an Accredited CLE Provider with the MCLE Board of the Supreme Court of Illinois. SOLUTIONS TO YOUR COVID-19 ADJUSTING CHALLENGES is approved for up to 5.0 hours of general credit. The above five webinars are each approved for 1.0 of general MCLE credit.

PLRB greatly appreciates the following claims service providers for their outstanding support for the COVID-19 Virtual Conference.



Sponsorship Opportunities Available

Note: PLRB Conferences and meetings are open only to those employed by the insurance industry and to those who provide goods and services directly to insurers. Applications from public adjusters, brokers, and agents will not be accepted.


PLRB Members


PLRB Affiliate Members


All Others


Registration is closed.

Property & Liability Resource Bureau
3025 Highland Parkway, Suite 800
Downers Grove, IL 60515