Tuesday, August 18
9:00 - 10:00 a.m.
What's Changed with Claims Handling: Impact of the Coronavirus (Panel Discussion)
Sponsored by
ALE Solutions
BMS CAT
Housing Headquarters
MyKey Global Accommodations
Tony Hall, Property Field Manager, Pilot Catastrophe
Scott Gettelfinger, National Accounts Sales Manager, Servpro Industries, Inc.
Stephen Moriarity, AIC, Sr. Property Unit Manager, Hanover Insurance Group
Ed Reis, President of Repair Solutions, Sedgwick
The panel will discuss the new reality in claims handling including safety and onboarding, new technologies, unforeseen consequences, customer response and customer experience, disaster preparedness, and what the future may hold..
11:00 - 12:00 p.m.
Property Issues for COVID-19
Sponsored by
Servpro Industries, LLC
Venture Construction Group
Tim Havlir, JD, Counsel, PLRB
- Compare the arguments regarding whether the presence of a
microscopic virus in or on insured property amounts to a direct physical
loss under property insurance policies
- Identify common policy exclusions that can potentially apply to
pandemic-related claims
- Navigate the coverage issues surrounding Business Income and Civil
Authority claims which arise from mandatory government shutdowns enforcing
social distancing
- Assess the current state of litigation regarding Business Income
claims related to coronavirus regulations
1:00 - 2:00 p.m.
Investigating Claims & Litigation During & Following a
Pandemic: The Impact of COVID-19
Sponsored by
Damage Claim Services
Joshua S. Davis JD, Partner, Baker Sterchi Cowden & Rice LLC
Mary Anne Medina, Vice President of Business Development, Field Pros Direct
- Evaluate the impact that COVID-19 has on claims and investigations
- Describe the changes in how claims are processed and handled as a
result of COVID-19
- Identify the actual damages and how they are calculated
- Recognize the changes in how claims are litigated since COVID-19
Wednesday, August 19
9:00 - 10:00 a.m.
Liability Coverage Issues for COVID-19
Sponsored by
Sedgwick
Paul White, JD, Attorney at Law, Wilson Elser Moskowitz Edelman & Dicker LLP
- Explore the impact of COVID-19 on liability insurance
- Compare COVID-19 coverage issues across many liability policies
- Navigate the coverage issues surrounding Business Income and Civil
Authority claims
- Assess Event Cancellation Coverage in relation to coronavirus
11:00 - 12:00 p.m.
Loss of Market Versus Loss of Business Income
Sponsored by
Pario Forensic Accounting
Randall Wilson, CPA, Managing Director, Pario Forensic Accounting Services
Drew Bailey, ACILA, CIP, B. Comm, Executive General Adjuster, ClaimsPro Specialty Risk Division
- Define "idle period" and its relationship to the actual loss sustained
- Calculate the impact of an "idle period" using recommended techniques
- List relevant coverage provisions
- Identify the implications and projection methodologies during the 'idle
period'
- Evaluate loss of market and its correlation to Business Income
adjustment
1:00 - 2:00 p.m.
Virtual Claims Handling During a Pandemic
Sponsored by Crawford & Company
Hancock Claims Consultants
HubOne, A Team One Adjusting Company
ITEL Laboratories
Sumeet Howe, Director of Product Management, HOVER
Mike Grammer, Property Adjuster, U.S. Adjusting Services
Will Willingham, CPCU, LPCS, Director of Education,
Catastrophe Adjuster Training Institute
- Compare the ways that new technologies like PLNAR and HOVER can
facilitate virtual (remote) scopes while saving time and expense
- Evaluate the various technologies available to use on a claim
- Improve customer experience by effectively reducing cycle times,
producing more accurate estimates, and keeping everyone safe
- Effectively communicate the benefits of using technology in the
claims process to the home or business owner
