Congratulations to the 2023 Outstanding Claims Professionals Award Winners

Raymond Ramos
Complex Loss Adjuster
Allstate Insurance Group

Just when we thought Ray couldn’t lean any further into Allstate’s Claims Service Excellence principles focused on providing a clear, compassionate, and committed claims process, he raised the bar in all three areas in the wake of Hurricane Ian’s destruction. His innovation, deep care, and technical skills enabled him to overcome impossible obstacles to get to his customers on Sanibel Island, providing them with peace of mind and comfort during their greatest and most impossible time of need. While this was an exceptional situation, Ray demonstrates this kind of dedication, empathy, and spirit of adventure in his day-to-day work. Ray goes above and beyond as a claim professional through his love for people, teaching, learning, and growing.

 

 

Brenda Roh, AIC, MSOLQ
Claims Property General Adjuster
Grange Insurance/Integrity Insurance

Brenda is part of a very high-performing team handling the most complex of complex losses, which brings along its own pressures and expectations on delivering the ultimate claims experience for our customers. Brenda has really flourished within the role, embedding herself as an influential leader among her peers and across Property Claims. Brenda is also a leader among leaders. Although a higher capacity is anticipated for a General Adjuster handling losses solely from the desk, Brenda has really knocked it out of the park in 2022.

 

 

John Woodworth
Complex Claims Adjuster
Openly Insurance Company

John has extensive knowledge in adjusting claims, construction, policy interpretation, and all the tangible things you need in a great adjuster. But what really stands out is John’s personality. There are a lot of very technical and experienced people in the industry, but after decades many became hardened, un-empathetic, stuck in their ways, and focused on getting to retirement. John is quite the opposite. He is engaging, thoughtful, empathetic, and enthusiastic. John has all the intangibles you would want in an adjuster. Throughout 2022 he had provided outstanding service to our customers, made his peers better, made his boss a more effective leader, and helped to improve a new and growing organization.