PLRB is pleased to present By Popular Demand, the next webinars series for our members. By Popular Demand is just that, key topics our members have expressed are needed at this time; and we're here to provide that for you! We will offer 5 hour-long sessions held over the months of April and May 2021, designed to provide the vital information you are looking for. Webinars are free to PLRB insurance company members, $30 for PLRB Affiliate Members, and $50 for all others.

Look out for emails to register for the webinars. Please register using your individual company email address. After registering, you will receive a confirmation email containing information about joining the Webinar. Webinars will start at 11:00 a.m. CST, unless noted otherwise.

Please note all times listed are Central time.

Advanced Issues: Road Trip Through the CGL Policy

April 15, 2021 — 11:00 a.m.

Randy J. Maniloff, JD, Counsel, White and Williams LLP

  • Identify the key issues in the CGL policy that are interpreted based on case law;
  • Apply the terms of the CGL policy to reservation of rights letters;
  • Recognize several issues in the CGL policy that are relevant to the duty to defend;
  • Have an awareness for certain CGL issues that are sometimes overlooked or surprising.

Approved for 1.0 hour of Texas CE credit.

Engaging Remote Employees & Enhancing Inclusion

April 29, 2021 — 11:00 a.m.

Jennifer L. Owens, SPRH, SHRM-CP, Sr AVP, HR Personal Lines, Nationwide Group
Peggy Saldana, SCLA, President/Senior Business Consultant, Saldana Solutions LLC

  • Provide clear guidance, expectations, and management of remote workers
  • Foster engagement with remote workers
  • Measure and enhance remote team building
  • Diversity, Equity and Inclusion Defined
  • Fostering Diversity, Equity and Inclusion in the workplace

Fraud with Catastrophic Losses

May 20, 2021 — 11:00 a.m.

Dawnde Pence, CPCU, SCLA, CIFI, Unit Manager, SIU Claims, Automobile Club of Southern California
Jonathan H. Colman, JD, Founding Partner, Coleman Law Group

  • Describe how catastrophe environments can encourage insurance fraud
  • Identify various cat fraud scams including water damage fraud and indicators with catastrophe losses
  • Devise strategies to effectively investigate and respond to potential fraud with various claims: wildfires, hurricanes and floods, etc.
  • Review fraud exposures and appropriate responses with additional living expense and fair rental value catastrophe claims

Making Judicial Sense of Property Coverage

May 27, 2021 — 11:00 a.m.

Sherri King, Claims & Risk Enginerring Manager, State Auto Insurance Companies
William Krekstein, Esquire, Partner, Timoney Knox, LLP

  • Identify current landscape for property insurance coverage disputes, including arguments on policy ambiguity, impact of public adjusters and perceptions on COVID-19 pandemic.
  • Describe recent judicial decisions affecting property insurers and their impact on claims handling.
  • Focus on importance of internal review prior to making coverage determinations.
  • Identify trends in various jurisdictions for key property coverage topics to litigate coverage disputes effectively.

Industry Property Claims and Construction Pricing Trends

May 27, 2021 — 2:00 p.m.

Aaron C. Brunko, SVP, Claims Products, Xactware, Verisk
Greg Pyne, VP, Pricing Division, Xactware, Verisk

  • Identify current construction pricing trends and their impact
  • Understand property claim trends and their impact
  • Evaluate the impact a Catastrophe can have on property claims
  • Understand resources and tools used in the property claims industry

CE and MCLE credit is approved for attending the live versions of the webinars. Credit is not provided for watching the recorded version.

PLRB has waived the processing fee for continuing education requests in the designated states. Please be sure you have a valid, current adjuster license in the states to which you are applying for credit.

To obtain CE Credit for either webinar, you must:

  1. Watch the live presentation (the recorded presentation is not eligible for credit);
  2. You must watch from your own unique link. If you view the webinar as a group or via a link sent to you by another participant, we cannot verify that you attended and, therefore, cannot submit you for CE credit.
  3. Respond to all "attention checking" during the webinar, and;
  4. Sign, scan, and return the attendance verification form confirming your participation within one day after attending the live webinar.

An attendance verification form will be sent by email after attending the webinar. Completed attendance verification forms must be signed and received by PLRB by the Friday immediately following the webinar.

This webinar is approved for 1.0 hour of adjuster continuing education with the Texas Department of Education. This webinar is also approved for 1.0 of legal credit with the MCLE BOARD OF THE SUPREME COURT OF ILLINOIS.

PLRB greatly appreciates the following claims service providers for their outstanding support for the PLRB By Popular Demand Webinar Series.

Sponsorship Opportunities Available

Note: PLRB Conferences and meetings are open only to those employed by the insurance industry and to those who provide goods and services directly to insurers. Applications from public adjusters, brokers, and agents will not be accepted.


PLRB Members


PLRB Affiliate Members


All Others


PLRB Member Insurer staff staff may register here at no cost. You must have a valid PLRB internet login to use this link.

Not sure if your company is a insurance company member of the PLRB? Click HERE to find out.
Affiliate Members may register here to get the Affiliate Member registration fee. You must have a valid PLRB Affiliate login to use this link.
Non-member insurer staff and their service providers may register here.

Property & Liability Resource Bureau
3025 Highland Parkway, Suite 800
Downers Grove, IL 60515