Building a strong rapport with customers may sound simple to accomplish. But it can be difficult. "The Heart of the Matter: Gaining Customer Trust and Confidence," the next Fine-Tuned Adjuster series Webinar on Thursday, July 12 will give you some insight on how to build trust during the claim process. Betsy Marotta, MBA, CPCU, of Farm Family Insurance will show you powerful tips on building trust-based relationships. She will also show you how to get customers to maintain their confidence in you as a claims professional, as well as how to repair relationships when things go wrong.

When you complete this Webinar you will be able to:

- Gain perspective on your own ability to obtain trust and confidence from your customers.

- Learn the importance of making a good impression and tips on how to connect with your customers at first contact.

- Learn techniques for building customer relationships when things go wrong.