Information Release

Contact: Hugh O. Strawn

Date: February 29, 2016

Business Writing for the Insurance Professional

One of 100 Educational Sessions
2016 Claims Conference
April 17 - 20, 2016

Crafting a well-written business communication is an important skill for any adjuster. It can provide clear guidance, whether by text, a traditional letter, or social media with the policyholder or claimant about coverage issues, the claim process, requests for information, and so on. Business communication skills can often set the stage for a smooth claim process or a contentious one.

"Business Writing for the Insurance Professional' is one of the professional development sessions offered at the Property and Liability Resource Bureau's 2016 Claims Conference, April 17 to 20, at the Henry B. Gonzalez Convention Center in San Antonio, Texas. Registration is open to property and casualty insurance professionals who work for or represent insurance companies.

The educational session will be presented by Todd Breton, Consultant, Breton Consulting, Sugar Land, Texas, and George E. Reede, Junior, JD, Partner, Niles, Barton & Wilmer, LLP, Baltimore, Maryland.

At its conclusion, Claims Conference attendees who attended will be able to:

  • Review the reasons why business writing is so critical for an insurance professional;
  • Identify common errors in business writing;
  • Describe the types of business writing, various audiences, and poor versus excellent business writing; and
  • Manage electronic business writing in social media and text messaging.

The PLRB Claims Conference will offer 100 property and casualty claims topics for the continued professional development of claims adjusters. Many of the educational sessions will be approved for adjuster continuing education credit.

As part of the Claims Conference, the 2016 Insurance Services Expo will be held Monday, April 18 and Tuesday, April 19 in the Henry B. Gonzalez Convention Center. About 300 exhibitors will be there with products and services to assist insurers in providing claims services to policyholders.

The Expo showcases skilled national and regional providers of property and casualty adjustment and restoration services, such as accident reconstruction, aerial imagery, and biohazard cleanup. Attendees are invited to enjoy a complimentary lunch with the exhibitors in the Expo hall on both Monday and Tuesday of the conference. They will have an opportunity to enhance their professional development by connecting with a large network of subject matter experts and industry partners during the lunch break.

Complete information and registration is available at .

The Property & Liability Resource Bureau is a not-for-profit association of property and casualty insurance companies. It is located in Downers Grove, Illinois.