Information Release

Contact: Hugh O. Strawn

Date: September 8, 2016

Challenges of Scoping and Repairing a Custom Home

2016 PLRB Large Loss Conference


Large loss adjusters are frequently called upon to adjust insured losses, such as a fire or wind storm, to one-of-a-kind custom homes. The scoping process requires a unique set of skills. "Challenges of Scoping and Repairing a Custom Home" is one of the sessions offered at the 2016 PLRB Large Loss Conference in Chicago, October 4 to 6.

The workshop that will analyze a claim scenario involving a fire at a custom residence will be lead by Trevor Evans, General Adjuster, PLRB Member Company Liberty Mutual Insurance, and Jeff Taxier, Education and Training Manager, PLRB Affiliate Member American Technologies, Inc.

Key issues addressed in the workshop will include:

  • Adjusting a large and complex residential fire loss when the adjuster and project manager are both remote.
  • Maintaining rapport with "high maintenance" customers.
  • Developing a scope of loss that satisfies policy constraints, the construction manager, as well as the insureds.
  • Resolving coverage, code, permit issues, and special requests to get the project completed within scope and in a timely fashion.

The session is approved for adjuster continuing education credit in Florida, North Carolina, Oklahoma, and Texas. It has also been approved for educational credit for both CPCU and RPA designees.

The workshops offered at the Large Loss Conference are adjuster-led and encourage active participation. They provide a unique opportunity to learn from and with many of the insurance industry's leading experts.

Classes are offered in three tracks:

  • Commercial Lines, property claims
  • Personal Lines, property claims
  • Casualty Claims

The Large Loss Conference will be held at the Chicago Marriott Downtown Magnificent Mile. Senior claim professionals and service providers from across the nation will meet for professional education and development. They will evaluate a variety of large loss claim scenarios through workshops. They will share ideas and adjustment strategies with large loss professionals from across the country. They will also be able to network with large loss adjusters and service providers from across hundreds of disciplines and specialty areas.

Complete information regarding the workshops and registration is available here.

The Property & Liability Resource Bureau is a not-for-profit association of property and casualty insurance companies. It is located in Downers Grove, Illinois.