Information Release

Contact: Hugh O. Strawn

Date: September 1, 2016

Water, the New Arson!

1,000+ attend first PLRB Investigating Potential Fraud Series Webinar


The webinar audience was at capacity for "Water, the New Arson!", the first in PLRB's 2016 Investigating Potential Fraud series. "Registration for the webinar filled quickly," said Scott Powell, Vice President, Educational and Technical Services, Property and Liability Resource Bureau, "which is a good indicator of the seriousness of this issue."

"It is estimated that each year tens of billions of dollars are lost due to insurance fraud in the United States alone," he continued. "It is a complex and pervasive issue that requires careful consideration. This series of webinars will address some of the most common areas of insurance fraud, and guide adjusters through investigative techniques when confronted with potential fraud."

The participants in the session learned:

  • Investigative approaches to adjust and handle large water losses that will assist in the determination of potential fraud;
  • Elements of the handling process for large water claims that leverage vendor partners to assist in the investigation (when applicable); and
  • Special investigative and expert techniques to uncover the fraudulent activities.

The session was presented by Travis Phifer, Senior Claims Strategy Director of Property, at PLRB member company Ameriprise Auto and Home Insurance, and Lenny Towle, National Account Director, at PLRB Affiliate Member FRSTeam.

"Water damage losses are everywhere," noted Powell. "Losses including plumbing fixtures, exterior hoses, and broken pipes are routine and numerous. Most are legitimate, but some may not be. Potential fraud losses are not easy to spot," he concluded.

The Property & Liability Resource Bureau is a not-for-profit association of property and casualty insurance companies. It is located in Downers Grove, Illinois.