Information Release

Contact: Hugh O. Strawn

Date: April 18, 2016

Cynthia Levey - Hanover Insurance Group

2016 PLRB Outstanding Claims Professional

Cynthia Levey, Commercial General Liability Litigation Specialist, for the Hanover Insurance Group, was named an Outstanding Claims Professional by the Property & Liability Resource Bureau. The award was presented during the General Session of the 2016 Claims Conference in San Antonio, Texas.

"Cynthia is being honored for her problem solving leadership," said Thomas W. Mallin, President and CEO, PLRB, when presenting the award to Levey. "She is a role model for her peers."

"Her deep research into the facts of a difficult claim, often unclear facts, has led to satisfactory claim settlements," continued Mallin. "Cynthia is also highly respected for her exceptional customer service skills, demonstrating the ability to defuse difficult conversations by calmly and clearly explaining complex issues to both agents and policyholders."

Cynthia's skills have helped the customers of Hanover Insurance to better appreciate the professionalism with which their claims are being handled," concluded Mallin.

She was nominated for the award by her peers at Hanover Insurance Group.

The Property & Liability Resource Bureau is a not-for-profit association of property and casualty insurance companies. It is located in Downers Grove, Illinois.