Contact: Hugh O. Strawn
Date: April 18, 2016
Jim Russell, General Adjuster for the Western National Insurance Group, was named an Outstanding Claims Professional by the Property & Liability Resource Bureau. The award was presented during the General Session of the 2016 Claims Conference in San Antonio, Texas.
"Jim is being honored for his effective handling of the largest property loss in the history of Western National Insurance," said Thomas W. Mallin, President and CEO, PLRB, when presenting the award to Russell.
"A fire destroyed a block-long manufacturing building," continued Mallin. "The policyholder said that after the loss everyone he talked to had told him to be on the outlook for his insurance company, because it did not have his best interest at heart."
"It was frequently recommended that he hire an attorney to make sure that he was properly compensated," Mallin noted. "But Jim overwhelmed the insured by finding every possible coverage that was available under the policy. The policyholder said that his experience with Jim was the opposite of what everyone had told him to expect."
He was nominated for the award by his peers at Western National Insurance Group.
The Property & Liability Resource Bureau is a not-for-profit association of property and casualty insurance companies. It is located in Downers Grove, Illinois.