Information Release

Contact: Hugh O. Strawn

Date: April 18, 2016

Lisa Horn - Western National Insurance

2016 PLRB Claims Conference Outstanding Presenter

Lisa Horn, the Director of Claim Technology for Western National Insurance Group, Edina, Minnesota, was named an Outstanding Presenter by the Property & Liability Resource Bureau. The award was presented during the 2016 Claims Conference in San Antonio, Texas.

"Lisa has extensive multi-line experience in Claims, including field claim handling," said Scott Powell, Vice President, Educational and Technical Services, PLRB when presenting the award to Horn. "She has performed many of the jobs that she now oversees," continued Powell.

"She takes on tough assignments for training," continued Powell, "does lots of research to make sure there is always current and fresh content. She sets the sessions up for success."

"Lisa employs job aides to accompany the presentations," Powell noted, "which are helpful when the attendees return to the field. These are often shared with others as well. In addition, she is very articulate and explains things in multiple ways to better reach each attendee."

"Focusing on the big picture, as well as the small details, is her hallmark," Powell said. "She is adept at using technology in training and great at brokering relationships among various company departments and stakeholders in new initiatives at Western National Insurance."

The Property & Liability Resource Bureau is a not-for-profit association of property and casualty insurance companies. It is located in Downers Grove, Illinois.