Information Release

Contact: Hugh O. Strawn

Date: April 7, 2016

"Rebuilding a Zoo - Southern Alberta 2013 Flood"

PLRB Presents! Industry Insights

3:30 p.m. April 18
PLRB Claims Conference
April 17 to 20, 2016

Catastrophic flooding in 2013 devastated the Calgary ZOO, Calgary, Alberta.

The flooding, which caused about $1.7 billion in damages, was the worst flood to-date in Alberta history. The flooding in Calgary affected about 75,000 residents and triggered the largest evacuation in the city's history.

The Calgary Zoo, which is situated on an island in the flood area, sustained substantial damage as a result of the flood. With the damages affecting 46 buildings, and most of the animal enclosures, special restoration techniques were required. Restoration, rebuilding, and re-opening was completed under budget, and ahead of schedule. Within five months the Zoo was fully reopened, at a cost of $35 million in insured damages.

One of the first presentations in the new "PLRB Presents! Industry Insights" will feature Diana Adams of Calgary's Law Department, Risk Management Claims. She will tell the story of the catastrophe and the subsequent recovery.

The 18 minute presentation will be at 3:30 p.m., Monday, April 18, in room 209 of the Henry B. Gonzalez Convention Center in San Antonio, Texas.

Insurance industry claim professionals have been invited by the PLRB to share their ideas and passions with fellow Claims Conference attendees. "PLRB Presents! Industry Insights" are high-energy, bite-sized presentations.

Claims Conference attendees are invited to join the audience for "PLRB Presents! Industry Insights" in room 209 of the Henry B. Gonzalez Conference Center in San Antonio, Texas, Monday, April 18 through Wednesday, April 20. The speakers will highlight what is going well, or what needs improvement in the way claims are handled and resolved. There is no need to register to attend.

The schedule, topics, and speakers will be posted on the PLRB Claims Conference App. The presentations will the recorded in front of live audiences for future playback on the PLRB Website,

The 2016 Claims Conference features continuing education for property and casualty adjusters with sessions facilitated by insurance professionals. Sessions are offered for the continued professional development of claims professionals.

The Property & Liability Resource Bureau 2016 Claims Conference will be held April 17 to 20 at the Henry B. Gonzalez Convention Center in San Antonio. Registration is open to property and casualty insurance professionals who work for or represent insurance companies.

Complete information and registration is available at .

The Property & Liability Resource Bureau is a not-for-profit association of property and casualty insurance companies. It is located in Downers Grove, Illinois.