Information Release



Contact:   Hugh Strawn




Date:   August 5, 2015  


"Textile Restoration" Distance Learning Module

PLRB's 61st CE Approved Module


"Textile Restoration" is PLRB's newest Distance Learning Module.  It is presented by Matt Weaver, Vice President of Sales for the Certified Restoration Drycleaning Network (CRDN).



This module, which is approved for adjuster continuing education credit, is designed to help property adjusters understand the scope of textiles and soft content losses at a loss site.  It will also help them understand how they may effectively and efficiently resolve losses involving textiles. 


"Textile Restoration" breaks down the process of restoring textiles and how the textile restoration services flow through the claims process.  The complete process is broken down into its fundamental components to provide a clear view and understanding of the actual process of restoring soft contents and textiles.


The session emphasizes how an adjuster may determine what is restorable, so educated decisions may be made during the claims process to provide the insured with a solution that returns them to pre-loss condition in the most time-and-cost effective way possible. 


An adjuster completing the course will be able to:


  understand the processes needed to determine the best way to handle textiles and soft contents that have suffered damage as the result of an insured loss;

  discuss the history of textile restoration;

  outline the standard expectations for textile restoration;

  provide an overview of the textile restoration process;

  identify dye mitigation;

  understand the processes involved in the removal of contaminants;

  list the four key components of the cleaning process;

  describe the general and specialized steps in the restoration process;

  outline the common pitfalls specific to window treatments and area rugs;

  identify items that should not be restored;

  recognize when a textile expert would not be necessary; and

  recognize those services that are an essential element of textile restoration.


"Textile Restoration" is available on-line at exclusively for employees of PLRB member insurance companies and affiliate members.  There is no cost to take the course and there are no adjuster CE fees when applying for credit. 


For additional information, contact Scott Powell, Vice President, Educational and Technical Services, PLRB, at 


The Property & Liability Resource Bureau is a not-for-profit association of property and casualty insurance companies.  It is located in Downers Grove, Illinois.